Account Help
Sign-in, account access and account-email questions.
MOaKOREaN Support
How can we help?
Get help with account access, learning progress, privacy questions or data-deletion requests.
계정, 학습 진도, 개인정보 및 데이터 삭제 관련 문의를 도와드립니다.
Support Topics
Choose the closest topic
Learning Progress
Saved progress, lesson completion and synchronization.
Privacy
Voice practice, Supabase sync and data-handling questions.
Data Deletion
Delete an account and its related learning records.
Frequently Asked Questions
Quick answers
Is microphone audio stored on the server?
No. Voice recordings created for pronunciation practice are not stored on the MOaKOREaN server. Temporary audio is discarded when you leave the relevant practice screen.
Where is learning progress synchronized?
For signed-in learners, login information and learning progress are synchronized using Supabase. This can include stage, pack and lesson completion data.
Can I use Stage 1–2 without an account?
The planned foundation flow allows early progress to be stored locally before account registration. The production app should clearly explain how local progress is transferred when the learner creates an account.
How do I delete my account and learning data?
Visit the Data Deletion Request page and send the pre-filled request from the email address associated with your account.
What should I include in a support request?
Include a short description of the issue, the account email if relevant, your device or browser, the app version and the steps that led to the problem. Never send your password or authentication code.
Still need help?
Email [email protected]. The link opens a suggested support-request template.